Shipping policy
At Kitséa Lux, we are committed to delivering your handbags safely and on time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery times:
- Within Canada Shipping: 3–5 business days
- International Shipping: 7–14 business days
Delivery times may vary depending on location, customs, weather, or courier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.
Orders above $150 will be entitled for free shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your package.
Incorrect Address
Please ensure your shipping details are correct before placing your order.
Kitséa Lux is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to customer-provided information
Delayed or Lost Packages
If your package is delayed or lost in transit, please contact us and we will assist you with the solution.
International Orders
International customers may be responsible for:
- Customs duties
- Import taxes
- Additional local fees
These charges are determined by your country’s customs office and are not included in our product prices or shipping fees.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the package and item
We will work quickly to resolve the issue.
Contact Us
For shipping inquiries, contact:
Kitséa Lux Customer Support
Email: Kitsealux@email.com
Instagram: @kitsealux