Shipping policy

At Kitséa Lux, we are committed to delivering your handbags safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery times:

  • Delivering Only In Canada: 3–5 business days.

Delivery times may vary depending on location, customs, weather, or courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your package.

Incorrect Address

Please ensure your shipping details are correct before placing your order.

Kitséa Lux is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to customer-provided information

Delayed or Lost Packages

If your package is delayed or lost in transit, please contact us and we will assist you with the solution.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the package and item

We will work quickly to resolve the issue.